Concierge & Knowledge Assistant · Documentation
How to Use This Demo
Driving Concierge & Knowledge Assistant in the host, the Cloud/OSS inspector, and the operator console — with honest labels.
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Signing in
The ecosystem is gated. Open the live demo and sign in as the universal owner (admin / admin@123) to act canonically, or as the read-only viewer to see the in-scope viewer experience. Unauthenticated visitors only ever see the sign-in card.
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Asking the concierge
Open the rose-accented slide-over panel from anywhere in the host. With an empty conversation you get starter chips ("What are the check-in and check-out times?", "What's the cancellation and refund policy?", "Do you allow pets?"); tap one or type your own. After a brief think the assistant replies with a grounded answer, a "Sources" list, and a confidence percentage.
Ask something the knowledge base can't cover and the assistant tells you it couldn't find a grounded answer and offers "Escalate to a human". Accepting raises a support request (a ticket) and drops a confirmation into Messages — that is the honest path, deliberately preferred over a confident guess.
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The Cloud/OSS inspector
Use "See how this answer was produced →" to open the dark inspector. It shows the per-stage trace — retrieve (candidate articles by term overlap), ground (the cited titles), answer (the single metered stage), guard (grounded vs escalate) — plus the Cloud/OSS mode and the cost meter. None of this instrumentation appears on the guest panel; the chat stays a clean consumer surface.