User Journey

A maintenance request confirmed in app 07 arrives as `service.requested`. App 14 maps its kind to a skill, stamps an SLA due-time from its priority, and creates the work order. The scorer ranks the property's skill-matched staff — preferring those on shift in app 43's published roster, then the least-loaded — and assigns the top candidate, emitting `work_order.created`. The job appears assigned on the status board; the operator advances it to in-progress, done, and verified, and the owner's verification is audited. Scheduled tasks flow through the same board.