Knowledge Base CMS · Documentation
Business Problem & Solution
The problem Knowledge Base CMS solves in the hospitality ecosystem and how this downscaled demo proves it.
← Knowledge Base CMSWhy a KB CMS
The concierge assistant and the support tools are only as good as the knowledge they ground on. Knowledge Base CMS is the authoring home for that knowledge: operators write and version articles (category, tags, language), publish them through an owner-gated workflow, and the published body re-chunks into the grounding units the concierge (#02), support email (#03), and support inbox (#16) retrieve against.
What the demo proves
It proves the authoring-to-grounding path: a draft is authored and versioned, AI-assist suggests tags, the owner publishes with a chosen set of downstream feeds, and the published body is re-chunked into the shared grounding store so the concierge retrieves the new knowledge. It simplifies the AI to a single assist stage — auto-tag is a deterministic keyword-hint simulation in the prototype. Article content is synthetic and representative.