Knowledge Base CMS · Documentation

User Journey

The end-to-end path through Knowledge Base CMS, from trigger to outcome.

Knowledge Base CMS
  1. 1

    Author → publish → concierge

    An author drafts an article and runs AI-assist auto-tag (the metered stage) to suggest tags, which merge non-destructively. The owner publishes, choosing the feeds; on publish the body is split into chunks and rewritten into the concierge grounding store (old chunks deleted, new ones written), and an article.published event is emitted on the live bus. The concierge (#02), support email (#03), and support inbox (#16) then retrieve against the updated knowledge. A viewer's drafts stay credential-scoped and reset-clearing.

User Journey · Knowledge Base CMS · Abhishek Saxena