How to Use This Demo

The ecosystem is gated — sign in as owner (admin / admin@123) to send, assign, change status, and use CONFIGURE, or as the read-only viewer to read threads and draft replies. Open the app from the launcher's Customer Experience zone to land on the unified inbox.

Filter the conversation list by channel and status; each thread shows priority and an SLA countdown (urgent 2h / high 8h / normal 24h). Open a thread to see the guest/property/booking header, the assignment dropdown, the open→pending→resolved→snoozed status workflow, and the message history. "Suggest reply" runs the shared metered smart-reply; as owner you edit and Send, assign an agent, or change status. The Tickets view lists escalations with their source app (#03 / #16 / #38). The Cloud/OSS cost of each draft appears only in the "Behind the scenes" inspector.