Enterprise Retrieval Platform
Grounded answers over a living knowledge base at production scale: retrieval design, guardrails, and the economics of getting support right.
Walkthrough
01 · publicA guided walkthrough of the Enterprise Retrieval Platform demo on synthetic data: how the flow runs end to end and how the console is operated. Recording in progress; the chapters outline what it covers.
- 00:00The support portal, three contexts
- 01:05A grounded answer with citations
- 02:20Clarify and escalate paths
- 03:40Behind the scenes: the nine‑stage trace
- 05:10Operating the console
Documentation
02 · publicBusiness Problem & Solution
Why enterprise support needs grounded, cited, confidence‑scored answers — and what this downscaled demo proves.
User Journey
From a question to a cited answer — or an honest escalation to the right human team.
Architecture Document
The pipeline stages, the cost lever, the dual cloud/open‑source approach, and what is out of scope.
Presentation
The executive deck: problem, approach, results, what would change at full scale.
Live demo
03 · by arrangementRun the Enterprise Retrieval demo.
A downscaled reimplementation of the production system on synthetic data, with a console and an inspector. Credentials are issued personally and expire.
- iAsk as a portal user, field inspector or internal admin
- iiOpen any citation to its source passage
- iiiTrigger a clarify and an honest escalation
- ivWatch cost move on the cloud/open‑source toggle
What is real here
04 · reality contractDownscaled reimplementation. The design, models and control flow are the ones that ran in production, rebuilt at a scale one machine can run.
Synthetic corpus, production distribution. No customer data anywhere; generated sets that reproduce the real distributions.
Portal and ticketing simulated. Stand‑ins are labelled as stand‑ins, in the demo and in the docs.