How to Use

Pick a context (portal widget, field inspector, or internal admin) and ask a question. The assistant detects the topic area, retrieves the most relevant passages, and answers with inline citation chips — click one to read the exact source. A confidence indicator shows how sure it is.

A vague question gets a clarifying question first. A low-confidence answer is shown honestly as "not confident" with two choices: retry, or escalate to the responsible team — which attaches the full thread, the retrieved evidence and the draft. Every answer carries a 👍/👎 and a "How this was answered" link that opens the full pipeline trace.

Operators open the Console: OPERATE shows the metrics overview, the escalation queue (where a human overrides the AI), and clustered knowledge gaps. Owners additionally tune the knowledge base, retrieval weights, confidence/routing and answer templates under CONFIGURE — every change is audited and re-keys the generation cache.