How to Use

The triage queue shows every email pre-tagged with language, product, issue and a confidence meter, plus churn and triaged badges. Filter by any dimension. Selecting an email shows the cleaned message, the extracted entities, the simulated backend enrichment (clearly labelled synthetic), and the generated draft beside its QC result.

The agent then acts: approve and send (simulated), edit the draft inline, rewrite with plain-language feedback, reject, or escalate to a teammate. A low-confidence email offers suggestions instead of a forced draft; an un-draftable one offers a template starter. Use “Simulate an incoming email” to push a new message through the full pipeline.

The Overview shows CRM-style metrics — auto-handled rate, routing accuracy, draft acceptance, edit effort, escalation and churn-flag rates — plus breakdowns by language, product, issue and confidence. Automation governance lets the owner promote or demote each case-type's tier (manual / assisted / auto-send-eligible).

Owner-only Configure holds the language queues, taxonomy, routing rules, reply templates, simulated enrichment sources, automation policy and roster as a two-layer baseline + overlay, with reset and a full audit log. Every honesty control — the cloud/OSS toggle, the cost meter, the raw trace — lives in the dark “Behind the scenes” inspector, never in the product.