Multilingual Correspondence
Language detection, hierarchical intent models, and grounded draft replies across European languages and product lines.
Walkthrough
01 · publicA guided walkthrough of the Multilingual Correspondence demo on synthetic data: how the flow runs end to end and how the console is operated. Recording in progress; the chapters outline what it covers.
- 00:00Inbound mail in six languages
- 01:10Hierarchical intent
- 02:30A grounded draft, never sent
Documentation
02 · publicBusiness Problem & Solution
Why enterprise support needs grounded, cited, confidence‑scored answers — and what this downscaled demo proves.
User Journey
From a question to a cited answer — or an honest escalation to the right human team.
Architecture Document
The pipeline stages, the cost lever, the dual cloud/open‑source approach, and what is out of scope.
Presentation
The executive deck: problem, approach, results, what would change at full scale.
Live demo
03 · by arrangementRun the Correspondence demo.
A downscaled reimplementation of the production system on synthetic data, with a console and an inspector. Credentials are issued personally and expire.
- iSend a synthetic guest email
- iiWatch intent resolve product → topic → action
- iiiReview and edit a grounded draft
What is real here
04 · reality contractReal architecture. The design, models and control flow are the ones that ran in production, rebuilt at a scale one machine can run.
Synthetic mail set. No customer data anywhere; generated sets that reproduce the real distributions.
Mail servers simulated. Stand‑ins are labelled as stand‑ins, in the demo and in the docs.