Service Intelligence
A streaming computer‑vision loop — detection, tracking, state machines — that turns a restaurant floor into proactive service.
Walkthrough
01 · publicA guided walkthrough of the Service Intelligence demo on synthetic data: how the flow runs end to end and how the console is operated. Recording in progress; the chapters outline what it covers.
- 00:00The floor, three cameras
- 00:50Detection and tracking
- 02:00Per‑table state machine
- 03:10Alerts, and why not on a single frame
- 04:20Staff feedback to retraining
Documentation
02 · publicBusiness Problem & Solution
Why enterprise support needs grounded, cited, confidence‑scored answers — and what this downscaled demo proves.
User Journey
From a question to a cited answer — or an honest escalation to the right human team.
Architecture Document
The pipeline stages, the cost lever, the dual cloud/open‑source approach, and what is out of scope.
Presentation
The executive deck: problem, approach, results, what would change at full scale.
Live demo
03 · by arrangementRun the Service Intelligence demo.
A downscaled reimplementation of the production system on synthetic data, with a console and an inspector. Credentials are issued personally and expire.
- iWatch tables change state in real time
- iiRaise and clear an attention alert
- iiiFlag a wrong alert as staff
- ivSee the flag land in the retraining set
What is real here
04 · reality contractReal pipeline shape. The design, models and control flow are the ones that ran in production, rebuilt at a scale one machine can run.
Synthetic floor footage. No customer data anywhere; generated sets that reproduce the real distributions.
Cameras simulated. Stand‑ins are labelled as stand‑ins, in the demo and in the docs.