Business Problem
ACSI · Hospitality · 2020–Present · Public
PublicRepresentative · synthetic data
Why moderation matters
A hospitality marketplace lives or dies on trust. Guest reviews drive bookings, but a flood of spam, off-topic promotion, competitor sniping and unsafe content erodes that trust faster than it builds.
Manual moderation does not scale to tens of thousands of multilingual reviews a week. The job is to publish the honest signal quickly, hold the genuinely uncertain for a human, and reject the clearly harmful — at a cost that stays controlled.
The trade-off
Auto-publishing everything is fast but unsafe. Holding everything is safe but slow and expensive. The system balances the two with a confidence-aware four-band router and a cost ceiling, so most clean reviews publish instantly while edge cases reach a moderator.